We don’t replace your IT Staff… We will make them better…
Are you a business owner or manager that already has an in-house ICT team you trust, but feel they may need a little more help? or their workload is becoming too much?
Are you a Network Manager looking for additional help and access to enterprise tools – not only to help your business but to upskill yourself and free yourself up to do the tasks you know and love?
How MSC IT Solutions Can Help…
The common misconception that IT has to be an internal team or an outsourced managed service is old news… It is no longer an either/or decision… To put it simply, an MSC IT Solutions Co-Managed IT Services (CoMITs) contract is a customised combination of service and support that has both the benefits of both Managed Services and Internal IT.
We believe that any good Managed Service is built not only on service but also on the relationships between the customer and service provider. Traditional Managed Service agreements provide the services without any “sharing” or co-management with the customer. However, with Co-Managed IT Services all information and tools are also made available to the internal IT team (and management if required) to use as and when required. This not only includes all documentation, but also our full proactive tool set used for monitoring, inventories, management and maintenance along with all alerts and appropriate support.
This includes monitoring of:
- Network Devices (Switches etc)
- Servers (Physical and Virtual)
- Active Directory
- Firewalls / Routers
- Office 365
- Security (Several Layers inc. Anti-Virus)
- Wireless Solutions
- SSL Certificates
- Storage Devices
- Windows Server Roles (inc. IIS,
- Mobile Devices (On Request)
- Desktops (On Request)
And automated processes such as:
- Cleaning of temporary files
- Removal of old or unused profiles
- Monthly change and recording of Local Administrator passwords (LAPS)
- Logoff of Inactive Users
- Server reboots
- Windows Updates
- 3rd Party Software Updates
We also provide detailed reports on all aspects of your IT infrastructure, Network and Security at regular intervals.
As with all of our Support Services – We offer a 100% Satisfaction – 90 Day Money Back Guarantee on all Co-Managed IT Services.