A Trusted IT Partner For North East Business

Are You Ready To Put An End To Expensive, Frustrating Computer Problems Finally and Forever?

We are a trusted team of business experts who have worked with North East Businesses for more than 15 years.  We build long-lasting strong and strategic relationships, provide exceptional IT Managed and Co-Managed Support Services, Cloud Solutions and communication Services, all backed by a 90-day, 100% money-back guarantee.
Mark Cronin

Call Us Today On 01429 225300

The 8 reasons North East Businesses choose

MSC IT Solutions as their Trusted IT Partner 

 

1 You will enter a relationship with a team of experts in Business Focused IT

Most IT providers will tell you that all computers are the same and they can support any network - we know that is not accurate. Which is why at MSC IT Solutions we understand the day to day needs of local businesses like yours, and for many years we have been building strong relationships to help local businesses get the best from their IT. 

2 100% Satisfaction - 90 Day Money Back Guarantee

We are extremely confident that you will see great value from all of our services, which is why we offer a 90-day money-back guarantee to allow you to put us to the test! Use any of our services for up to 90 days, risk-free. If for any reason you feel we have not provided any value to your business, let us know and we will refund 100% of the costs paid. Don’t take our word for it, see what our valued clients have to say.

3 You will gain access to a trusted strategic partner who has worked with over 100 Businesses across the UK

Our entire business is built on trust, by working with and alongside business owners and leaders aswell as any in-house technical staff you may have. We will visit your office regularly to hold strategic reviews, as well as source and recommend vendors, solutions and providers for all aspects of your IT that will aid in the growth of your business. We see ourselves as IT partners and an extension of your internal team who will work with you – not for you; which means you can sleep at night knowing we have your back.

4 You will receive personal service from a team of trusted technology professionals

We pride ourselves on our high level of personal service. We treat clients as part of our team and not just a number. Every client is given an account manager who is available to call at any time which means all phones are answered in person and emails are responded to promptly. We hold daily internal meetings to discuss all client needs, including any open tickets and proactive ways we can work together to improve your business and IT.

5 You will have full transparency via detailed documentation

Most IT companies do not provide businesses with simple and easy-to-understand documentation by default. By keeping these documents to themselves, IT companies hold client’s “hostage”, making it difficult to make informed decisions. Not Us… As a client of MSC IT Solutions, you are provided with detailed documentation of your network and resources; which mean you are not kept in the dark whilst we deliver our exceptional service to you.

6 Proactive support tailor-made for a business just like yours

All of our managed and co-managed support plans come with proactive computer, server and network monitoring as standard, which means rather than waiting for issues to occur, we can monitor and fix issues remotely and before any noticeable issues to you and your staff. This means you can sleep easy at night knowing your IT is in safe hands.

7 Plain and simple language

We understand that not everyone is technical, that is why all our team will answer your questions in plain English and not confusing technical terms. It is our job to understand how computers, servers and switches work – not yours!

8 Just like you – not just 9 to 5

We understand that it is critical for your IT to be running at all hours for staff to be able to work remotely, which is why when critical issues arise that require a resolution outside of normal working hours you can rest assured that we will have an engineer available to assist and resolve.

Our Services

Managed IT Services

We’ll monitor and manage all of your IT services for a flat-rate fee, keeping you and your business safe and secure.

Co-Managed IT Services

We’ll work alongside your internal IT team to monitor, manage and improve all of your IT services.

VOIP & Telecoms

Cloud Hosted VOIP Solutions are just one of the many telecoms solutions we can supply, maintain and manage.

Business Connectivity

Looking for Business Broadband or Leased Lines?  4G connectivity or SD-WAN?

Not Ready To Call Us Just Yet?

If so, we would at least like to give you a copy of our recently published report, What Business Owner Must Know About Hiring an Honest, Competent, Responsive and Fairly Priced IT Support Partner.

Even if you aren’t ready to make a change right now, this Business Advisory Guide will arm you with 16 revealing questions you should ask any IT support provider before giving them access to your organisations network.

Simply fill out the form here and recieve your copy today!

What Every Business Leader Must Know

Download Your Free Copy Now